Consumer Health Data Privacy Policy

Effective 2026-08-20 · Last updated 2026-08-20

1. Introduction

This Consumer Health Data Privacy Policy (“Policy”) explains how Human Paths LLC (“Human Paths,” “we,” “our,” or “us”) collects, uses, discloses, and protects Consumer Health Data through the Human Paths Platform.

The Platform is designed to facilitate administrative coordination between individuals located in the United States and independently licensed healthcare professionals located in Mexico. By submitting Consumer Health Data through the Platform, you understand that your information may be made available to licensed healthcare professionals in Mexico as part of the services you request.

This Policy supplements our Privacy Policy and applies specifically to Consumer Health Data. For information regarding our general privacy practices, please refer to our Privacy Policy.

2. Scope

This Policy applies to Consumer Health Data collected through:

• the Platform website;
• online forms;
• SMS and other supported communication channels;
• administrative interactions with the Platform; and
• other Platform services through which Consumer Health Data is voluntarily provided.

3. What Is Consumer Health Data?

For purposes of this Policy, “Consumer Health Data” means information that identifies or is reasonably capable of being associated with an individual’s physical or mental health, healthcare services, or health-related status, as defined by applicable law.

4. Consumer Health Data We Collect

Depending on the information you voluntarily provide, the Platform may collect Consumer Health Data including:

• symptoms or health concerns;
• medical conditions or diagnoses you voluntarily describe;
• medications you voluntarily identify;
• treatment goals or healthcare interests;
• information reasonably necessary to facilitate physician review; and
• other health-related information voluntarily submitted through Platform forms or communications.

We collect only the Consumer Health Data reasonably necessary to provide the administrative services offered through the Platform.

The Platform does not currently collect medical records, laboratory results, diagnostic imaging, or similar clinical documents through an upload feature. Should those capabilities be introduced in the future, this Policy will be updated accordingly prior to their deployment.

5. How We Collect Consumer Health Data

We collect Consumer Health Data when you:

• complete Platform forms;
• communicate with us through SMS or other supported communication channels;
• voluntarily provide health-related information during administrative interactions; or
• otherwise submit information through the Platform.

6. How We Use Consumer Health Data

Consumer Health Data is used solely for legitimate administrative purposes, including:

• organizing information submitted through the Platform;
• facilitating physician review;
• coordinating administrative aspects of requested healthcare services;
• communicating regarding requested services;
• maintaining Platform records;
• complying with legal obligations; and
• improving Platform operations.

Human Paths does not use Consumer Health Data to provide medical advice, diagnose medical conditions, recommend treatment, or determine treatment eligibility.

7. Artificial Intelligence

The Platform may use AI-assisted technologies to organize, summarize, categorize, or otherwise facilitate the administrative processing of Consumer Health Data.

AI does not provide medical advice, diagnose medical conditions, recommend treatment, or determine eligibility for healthcare services.

All medical determinations remain exclusively the responsibility of independently licensed healthcare professionals.

8. Disclosure of Consumer Health Data

Consumer Health Data may be disclosed only as reasonably necessary to operate the Platform and provide the services you request.

This may include disclosure to:

• independently licensed healthcare professionals located in Mexico, who access and review Consumer Health Data for purposes of evaluating requested services, coordinating care, and making independent clinical decisions;
• authorized service providers supporting Platform operations, including cloud hosting, communications, cybersecurity, security monitoring, and other administrative infrastructure;
• governmental authorities where disclosure is required by applicable law; and
• other parties where authorized or requested by you.

Human Paths does not sell Consumer Health Data and does not disclose Consumer Health Data to data brokers or for targeted advertising.

9. Your Rights

Depending upon applicable law, you may have the right to:

• request access to your Consumer Health Data;
• request correction of inaccurate information;
• request deletion of Consumer Health Data;
• withdraw consent where applicable;
• appeal certain decisions where provided by law; and
• exercise other privacy rights available under applicable legislation.

Privacy requests may be submitted to:

privacy@humanpaths.com

Human Paths will respond within the time periods required by applicable law.

10. Security

Human Paths implements reasonable administrative, technical, and organizational safeguards designed to protect Consumer Health Data against unauthorized access, disclosure, alteration, or destruction.

Although reasonable safeguards are maintained, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Retention

Consumer Health Data is retained only for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with applicable legal obligations, resolve disputes, enforce our agreements, and satisfy our documented Records Retention Schedule.

Where permitted or required by applicable law, certain records—including records demonstrating consent, authorization, acknowledgements, or other compliance-related activities—may be retained after a deletion request for legal, regulatory, audit, security, or defense purposes. Such records will be retained only to the extent reasonably necessary for those purposes.

12. Children

The Platform is intended only for individuals who are at least eighteen (18) years of age, or the age of majority in their jurisdiction.

Human Paths does not knowingly collect Consumer Health Data from children.

13. International Processing

Because the Platform facilitates administrative coordination with independently licensed healthcare professionals located in Mexico, Consumer Health Data submitted through the Platform may be accessed, reviewed, and used by those healthcare professionals for purposes of evaluating requested services, coordinating care, and providing healthcare services.

Consumer Health Data may also be processed by authorized service providers located in the United States or other jurisdictions that support the Platform’s operations, including cloud hosting, communications infrastructure, cybersecurity, analytics, and other administrative services.

By using the Platform and submitting Consumer Health Data, you acknowledge that your information may be processed across national borders in accordance with this Policy and applicable law.

14. Changes to This Policy

We may update this Policy from time to time.

When material changes are made, we will revise the Last Updated date and provide any notice required by applicable law.

15. Contact Us

If you have questions regarding this Policy or wish to exercise your rights concerning Consumer Health Data, please contact:

Human Paths LLC

Email: privacy@humanpaths.com